How to make a refund to the customer?
There are multiple methods for refunding your customer:
1. You may refund any of your refundable orders from the order list page on the Merchant Panel.
If you click the refund button for any refundable order & input the delivery Wallet Address, your customer will be refunded in full amount regarding that order.
This method is valid only for full refunds. Please consider that you need to choose the other method for partial refunds.
2. You may make a withdrawal via the API endpoint
3. You may send the coins back by using the make payment function on the Merchant Panel. The amount will be transferred from your balance in coins.
Please read the following articles regarding the withdrawal fees:
- What fees do I have to pay when I use the Bitpace services?
- How to manage withdrawal coin fees?
How to withdrawal from my balance on Bitpace?
You can withdrawal your balance that you collected with the Bitpace payment solution, either in coin or in FIAT currency. The minimum transaction limit for a withdrawal transaction is worth 25 EUR & the upper limit per transaction is worth 100,000 ...
What fees do I have to pay when I use the Bitpace services?
We apply a commission rate of 2.99% per transaction only. Besides, there are withdrawal fees applied by the external system and are to be reflected to your balance or to the amount sent according to your preferences.
How can my customers make payments with cryptocurrencies?
You may enable two types of payment methods on the Bitpace platform as below: 1. Fix deposit (formerly named Payment): This method is used for collecting payment for a specific amount in exchange for a product or service. The price of your product or ...
Do you support all cryptocurrencies for withdrawals (customer)?
Yes, you can make withdrawal for your customer in all cryptos our system currently supports (Bitcoin, XRP, Etherium, Litecoin, Bitcoin Cash)
Is Bitpace subject to the regulations of the Financial Conduct Authority?
SG Veteris Ltd. has been temporarily registered under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 as a crypto asset business until 9 July 2021, pending the determination of our ...